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Renkus-Heinz provides an exciting and challenging environment for our team, developing and manufacturing some of the best loudspeakers in the industry today.
We’re always looking for talented individuals to work with, if any of the opportunities below pique your interest then please send a resume and cover letter to employment@renkus-heinz.com.
We look forward to hearing from you.
Open Positions –
Application & Tech Support Engineer
Application & Tech Support Engineer
Job Summary
Reporting to our National Sales Manager this position requires a self-starter with strong interpersonal and organizational skills. While primarily an office-based role at our Foothill Ranch, California facility, this position will require some domestic travel.
Duties will include:
- Phone, email and live web support of Technical and Customer Service inquiries. Including but not limited to:
- Product application support
- Network troubleshooting for networked products.
- Software support
- Be primary point of contact to customers for all technical and repair support.
- Coordinate any needed returns & repairs for both in warranty and out of warranty products
- Maintain RMA tracking to discover and report any failure trends.
- Application support including EASE and EASE Focus and RHAON II modeling and system design recommendations.
- Provide system commissioning assistance to our domestic customers consisting of beamsteering and equalizing for best coverage and performance Renkus-Heinz loudspeakers.
- Support of in-house sales events such as factory tours and systems demonstrations.
- Travel to and represent Renkus-Heinz at domestic trade shows such as NAMM InfoComm and WFX.
- Liaising with and Sales, Engineering and Production teams to provide the best in customer service.
Required Skills:
- Work experience in the professional audio industry.
- Strong communications skills.
- Attention to detail and follow through.
- Familiarity and experience with professional audio system design and operations.
- Familiarity and experience with installing and servicing all manner of professional audio systems and equipment.
- Familiarity and experience with Ethernet networking and audio-over-Ethernet, in particular Dante and CobraNet.
- Strong computer skills including Microsoft office programs.
- Strong team skills.
Desired Skills:
- Experience in customer service
- Experience with and/or a desire to learn how to utilize EASE and Systune programs.
- Experience with and/or a desire to learn AutoCAD and Revit.
- A college degree is a plus.
If this positions matches your skills, background and career objectives, please email a resume and covering letter to: employment@renkus-heinz.com.